Helix Stadium
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Helix Stadium Maintenance

The Helix Stadium Maintenance screen offers several features to keep your device in optimal working order, including creating and restoring backups, formatting a microSD™ card, performing a factory reset, and more. This page covers using the Maintenance screen features to complete these tasks.

Looking to do a firmware update? 🤔 You can check for and install the latest Heix Stadium family device firmware update by either using the Concierge Screen or by tapping the Main Menu button The Main Menu button  and then Downloads DownloadsButton.png .

The Helix Stadium Maintenance Screen

Note that it is necessary to power on your Helix Stadium device using the following procedure to enter the Maintenance screen:

With your Helix Stadium device powered Off, press and hold both the Home Button_Home.png and Song Button_Song.png buttons while setting the power switch to On, and continue holding the buttons for approximately 10 seconds, until you see the Helix Stadium main Display become lit.

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01.png Internal System Data: These options clear, reset, or manage the individual types of files and data that you have created, which are stored within your Stadium’s internal memory. Check the box for any item(s) in this list you wish to execute, then tap RestoreSelectedButton.png .

Important! Note that these actions will permanently delete or reset the selected data from your device. If you wish to retain your current Stadium device’s internal data, first follow the steps on this page for Creating a Backup.

Item 2 microSD Card Data: These options allow you to delete specific types of files and data stored on the currently inserted microSD card. Check the box for any item(s) in this list you wish to delete, then tap RestoreSelectedButton.png .

Important! Note that these actions will permanently delete the selected data from your microSD card.

Item 3 Restore Factory Defaults: This action will perform a complete Factory Reset of your Stadium device, permanently deleting all user-created data and resetting all settings to their factory defaults. Please see the following section for Performing a Factory Reset.

Important! Note that these actions will permanently delete all user-created data and reset all settings to their factory defaults. If you wish to retain a copy of your current Stadium device’s internal data and settings, first follow the steps on this page for Creating a Backup.

Item 4 Reset Selected: As instructed in steps 01.png and Item 2 , use this button to execute the checked actions.

Item 5 Create Backup: Tap to initiate a complete backup of all your Helix Stadium’s user data to the inserted microSD card. See the following steps for Creating a Backup.

Item 6. Restore Backup: Tap to restore all your Helix Stadium’s user data from a backup stored on your inserted microSD card. Note that performing a Restore will overwrite all user data on your Stadium device. See the following section for Restoring a Backup.

Item 7. Format microSD Card: Tap to format the inserted microSD card. Note that formatting will permanently erase all backups and data on the card. See the following section for Formatting a microSD Card.

Item 8. Eject microSD Card: As instructed within some of the following sections' steps, you may need to use this button to unmount the inserted microSD card at the end of a task before performing further actions.

Item 9. Shutdown: As instructed in the following sections, use this button before toggling the Stadium switch to power the device off (much like you need to select a “Shut Down” command to power off a computer).

Item 10. Firmware Version: Displays the currently installed Stadium Firmware version.

Creating a Backup

A backup will automatically include the complete set of all User presets, Setlists, settings, and all other user data from your Helix Stadium device’s internal memory, storing it all in a single backup file on your microSD card. If not already, insert the microSD card that came with your Helix Stadium device into the microSD slot, and then proceed to the following steps to create or restore a backup.

  1. With the included microSD card inserted, tap the Maintenance screen’s The Create Backup Button. button. Next, tap The OK button. when prompted to “Create a backup to the microSD card?

  2. Wait for the status dialog to complete—do not adjust any controls or power off your Stadium device during this process. Tap The OK button. when the dialog informs you that the backup was created successfully, and you are returned to the Maintenance screen.

Note: Your included microSD card initially comes with ample storage space to create and store multiple backups. However, if your current card no longer offers sufficient storage capacity, an alert will be presented. You’ll need to either free up space on the card by using the Maintenance screen’s Delete Backups option to remove saved backups from your microSD card (see the Item 2 description above for microSD Card Data), or insert a different formatted card with sufficient free space. See the following instructions for Formatting a microSD Card if needed.

  1. To exit the Maintenance screen:

  • Tap the Eject micro sd card button. button, tap The OK button. in the “microSD card is unmounted” dialog, and then gently push the microSD card inward to physically eject it from the card slot.

  • Tap The shutdown button. . As instructed in the alert dialog that appears, wait for the Stadium Footswitch 1’s LED to become unlit, then switch the Stadium’s power switch to off.

  1. You can now power your Helix Stadium device back on normally and resume using it.

Restoring a Backup

Once you’ve created one or more Stadium device backups on a microSD card, you can use the Restore Backup feature to restore all user files and settings from a saved backup.

Important! Restoring a backup will permanently overwrite your Helix Stadium device’s current User Presets, Setlists, IRs, Playlists, Templates, Favorites, User Presets, User Account data, and Global Settings, replacing them with those in the selected Backup file. Consider creating a backup first, before proceeding with the following Restore Backup process to ensure you have copies of all your current Stadium files and settings, should you want to retain them.

Note: Factory Presets are not stored in a Stadium Backup. Therefore, Factory Presets remain within Stadium’s Factory Presets folder, unaffected by a Restore From Backup. Factory Presets are only updated or overwritten by performing a Factory Reset or by updating the device’s firmware.

  1. Tap RestoreBackupButton.png .

  2. Within the Select Backup File dialog that appears, you’ll see the list of backup files that you’ve created on the microSD card, named with the date created and sorted with the most recent backup at the top of the list. Tap the desired backup file to select it, then tap the dialog’s Restore Backup button.

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  1. When prompted, tap The OK button. to proceed with restoring the backup.

  2. A progress dialog informs you of the restore process status—do not adjust any controls or power off your Stadium device during this process!

  3. When the “Restoring from microSD card” was successful pop-up appears, tap The OK button. to return to the Maintenance screen.

  4. Tap the Eject microSD Card button button, tap The OK button. in the “microSD card is unmounted” dialog, and then gently push the microSD card inward to physically eject it from the card slot.

  5. Tap The shutdown button. . As instructed in the alert dialog that appears, wait for the Stadium Footswitch 1’s LED to become unlit, then switch the Stadium’s power switch to off.

  6. You can now power your Helix Stadium device back on normally. Once powered on, you should see that all items from your backup are now restored.

Formatting a microSD Card

Important! Formatting will permanently erase all data on the microSD card.

The microSD card included with your Stadium device is already formatted and ready to use. The card is already inserted into your Stadium device’s rear panel microSD slot, with a secure, screwed-on cover to retain it.

Optionally, unscrew the cover and push the card gently inward in the slot to remove it. You can purchase additional microSD cards from most electronics retailers. Helix Stadium can utilize a microSD card with a minimum capacity of 32 GB, HC type, and U1 speed class (or higher). Note that a microSD card must first be formatted using the following steps to enable its use with Helix Stadium.

  1. With the included microSD card inserted, tap the Maintenance screen’s Format microSD Card button button. Next, if you are sure it is OK to permanently delete all data on the inserted card, tap Yes Format Buttton when prompted to proceed.

  2. Wait for the status dialog to complete—do not adjust any controls or power off your Stadium device during the format process. Tap The OK button. when the dialog informs you that the format was completed successfully, and you are returned to the Maintenance screen.

  3. While in the Maintenance screen, you can now proceed to create a backup if desired. Once you want to exit the Maintenance screen, perform the following steps:

    • Tap the Eject microSD Card button button, tap The OK button. in the “microSD card is unmounted” dialog, and then gently push the microSD card inward to eject it from the card slot physically.

    • Tap The shutdown button. . As instructed in the alert dialog that appears, wait for the Stadium Footswitch 1’s LED to become unlit, then switch the Stadium’s power switch to off.

  4. You can now power your Helix Stadium device back on normally and resume using it.

Performing a Factory Reset

This action will perform a complete Factory Reset of Helix Stadium.

Important! A reset will permanently delete all your created User Presets, Setlists, IRs, Playlists, Templates, Favorites, and User Account data from the device’s internal memory, and reset all Global Settings and User Default customized parameters to their factory defaults. It is recommended that you first follow the preceding steps for Creating a Backup to retain your current data and settings.

  1. Tap the Restore Factory Defaults button Restore Factory Defaults button .

  2. When prompted to reset to factory default settings, tap The OK button. .

  3. Wait for the quick reset process to complete—do not adjust any controls or power off your Stadium device during the process. Tap The OK button. when the dialog informs you that the reset is complete, and you are returned to the Maintenance screen.

  4. You can optionally proceed with the preceding Restoring From Backup steps if you wish to restore all data and settings from one of your backups. Or, to exit the Maintenance screen:

    • Tap The shutdown button. . As instructed in the alert dialog that appears, wait for the Stadium Footswitch 1’s LED to go dark, then turn Stadium’s power switch off.

    • You can now power your Helix Stadium device back on normally and resume using it.





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